Refund policy

GJ INTERNATIONAL – Refund & Return Policy

We accept returns placed within 3 days from the date of receipt. Return requests placed after 3 days of receipt will not be accepted.

Products bought during any Sale or Offer are ineligible for return or exchange.

Customized and altered products are also not eligible for return.

Jewellry, Rugs, and Frames is non-returnable. However, if the delivered item is incorrect or damaged, we’re happy to exchange it if the request is raised within 24 hours of delivery.

⚠️ We only process orders and returns within India. Any order placed with a delivery address outside India will not be accepted for return or exchange.

Important Guidelines for Returns:

• All items must have the original tags, be unworn, unwashed, and undamaged.

• To avoid damage during shipment, please re-use the original packaging.

• All return requests must be initiated within 3 days of product delivery.

• Email us at info@litaf.in from your registered email ID to raise a return request.

🕐 It takes approximately 5–6 working days to complete your return once your request is confirmed.

• For Returns & Exchange, please visit Returns & Exchange Policy.

Wrong or Damaged Item Delivered

All orders undergo quality checks before shipping. However, if you receive a damaged or wrong item, contact us at info@litaf.in within 3 days of receiving your order.

In case of return or exchange due to damage or error:

• Email info@litaf.in with subject: RETURNS

• Do not send any items without prior communication.

Hygiene Policy

To ensure the safety of our customers and staff, we follow a strict hygiene protocol.
Please check the Shipping tab on product pages to verify if the item falls under this policy.

Refund Options

We offer two modes of refund:

1. Store Credit
   Store credit equal to your return amount will be issued and valid for 1 year on our website.

2. Bank Refund
   Refunds can be made to your bank account. Please provide:

   • Full Name

   • Bank Name

   • Account Number

   • IFSC Code

   • Branch Name

💸 All refunds are processed within 14 days after successful reverse pickup.

Sale Items

Orders placed during sales are final sale. No refunds or exchanges will be processed for these items.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card provider – it may take time to reflect.

3. Contact your bank for any processing delays.

If the refund still doesn’t show, contact us at info@litaf.in.